Hi7 Privacy Policy

1 What Data We Collect

Various types of data are collected when you use the hi7 platform. This data falls into three categories: information you provide directly, data collected automatically, and information received from third parties.

Directly Provided Information

• Full name, mobile number, email address, and date of birth (collected at registration).
• A copy of your national ID or passport (for KYC verification).
• Payment details — Mobile Banking, Nagad, or Rocket number (used for transactions).
• Information shared during chat or email conversations with the support team.
• Information relating to self-exclusion or responsible gaming settings.

Automatically Collected Information

• IP address, device type, operating system, and browser information.
• Login times, session duration, and page visit history on the hi7 platform.
• Game history, bet amounts, and win/loss records.
• Logs of login and logout times.
• Data collected through cookies and similar tracking technologies.

Data Received from Third Parties

Limited data is sometimes received from payment processors or identity verification services. This information is used solely to confirm your identity and complete financial transactions.

2 How We Use Your Data

Hi7 uses collected data only for specific, necessary purposes. Your information is never used in ways that are unnecessary or potentially harmful to you.

Hi7 will never use your information for marketing or any other purpose without your consent. You can opt out of marketing messages at any time.

3 Data Sharing & Disclosure

Hi7 never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances:

Service Provider Partners

Necessary data may be shared with selected partners for payment processing, identity verification, and technology services. These partners are contractually bound to comply with hi7's privacy policy.

Legal Obligations

Data may be disclosed when required by a court order, regulatory directive, or legal investigation. In such cases, hi7 is obligated to comply with the law.

Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering or fraudulent activity. This is done solely to protect the interests of all genuine users.

• Your data is never sold to advertisers — not ever.
• Your data is not shared on social media platforms.
• Third-party game providers receive only anonymized data related to gameplay.

4 Cookie Policy

Hi7's website and app use cookies and similar technologies. Cookies are small files stored in your browser or device that help improve your experience.

Cookie Types and Purposes

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these cookies will prevent the platform from functioning properly.
• Performance Cookies: Helps identify which parts of the platform are used most, supporting service improvements.
• Functionality Cookies: Remembers your preferred language, theme, and other settings.
• Analytics Cookies: Used for overall site usage analysis; does not identify personal information.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

5 Data Retention & Expiry

Hi7 does not retain data longer than necessary. Different types of information have different retention periods:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: Retained for 5–7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Chat Logs: 1 year after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the designated retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

6 Your Rights

Under hi7's privacy policy, you have certain important rights regarding your own data:

• Right to Access: You can request to see what information hi7 holds about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You can request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You may object to your data being used for marketing purposes.
• Data Portability: You can request a copy of your data in a structured, portable format.

To exercise any of these rights, contact hi7's support team. Requests are typically processed within 30 days. Please note that legal obligations may prevent the deletion of certain data.

7 Security Measures

Hi7 uses industry-standard technology and processes to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: Every data transfer is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: External experts conduct regular vulnerability assessments.
• Restricted Staff Access: Only authorized personnel have access to sensitive data.
• Suspicious Activity Monitoring: Our 24/7 automated system detects unusual activity.
• Data Backup: Regular secure backups are maintained to prevent any loss of data.

In the event of a security breach, hi7 will notify affected users within the legally required timeframe and take immediate steps to minimize any harm.

8 Third-Party Services

The hi7 platform uses certain third-party services such as payment gateways and game software providers. When you use these services through hi7, their own privacy policies may apply.

• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own security policies.
• Game providers only receive anonymized data related to gameplay.
• Before visiting any external link, please review that site's privacy policy.

Hi7 is not responsible for the privacy practices of third-party services. However, we only work with trusted partners who meet our security standards.

9 Policy Changes & Updates

Hi7 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any questions, reach out to our support team — we're always ready to help.